Who Manages Schedule Changes?
Schedule adjustments are handled by the Coachbit Support Team, not by coaches directly.
To request a change, email [email protected] with:
Student’s name
Current session day and time
Preferred new days and times (provide multiple options if possible)
Our team will review availability and confirm the new schedule.
Types of Schedule Changes
Change Type | How It Works |
Change weekly session time | Support reviews availability and updates if possible |
One-time exception (e.g., travel, school exam) | Sessions can be rescheduled when requested in advance |
Change number of sessions per week | Requires subscription update (upgrade/downgrade) |
Change coach due to time zone or availability | Support can help reassign to a coach with better availability |
Are Missed Sessions Refunded?
Missed live sessions are not refunded but can be rescheduled, based on coaching availability.
To request a rescheduled session, contact Support before the session time whenever possible.
Does changing the session time affect billing?
No. Changing the day or time of a coaching session does not affect your billing or subscription.
Only changing the number of weekly live sessions affects your subscription plan, which may result in a billing adjustment.
Important Notes
Coaches cannot approve schedule changes directly
Schedule changes are subject to time zone alignment and coach availability
Once approved, the new time becomes your consistent weekly schedule
Related Articles:
• Can I change the number of weekly live coaching sessions?
• Can I switch from Maintenance to Growth?
• How do live video coaching sessions work?