If you're having trouble making a payment, follow these steps to resolve the issue:
Step 1: Verify Your Card Details
Ensure that your credit or debit card information is accurate. Double-check the following:
Card number
Expiration date
CVV
Billing address
Any errors in these details could prevent your payment from being processed. Correct them and try again.
Step 2: Refresh the Page or Log Out and Back In
Sometimes, refreshing your browser can fix the issue. For a hard refresh, do the following:
On Windows/PC: Press Ctrl + F5
On Mac: Press Cmd + Shift + R
After refreshing, try submitting your payment again.
Step 3: Contact Support for Help
If the payment still isn't going through, contact our support team at [email protected]. We're here to assist you with processing your payment.
Step 4: Addressing Internal Server Errors
If you see an "Internal Server Error," it means your account is likely inactive, preventing payment. To resolve this, email [email protected], and we'll activate your account so you can complete the payment.