1. 30-Day Cooling-Off Period
From the day your subscription starts, you have 30 days to cancel.
If you cancel within 30 days and have not used the service yet, you are entitled to a full refund of the amount paid.
If you cancel within 30 days after already using the service, you will be charged a pro-rated portion of the fees for the days used. The remaining unused portion will be refunded.
How to request:
Email [email protected] within the first 30 days.
We’ll confirm receipt of your request (usually within 24 hours) and process any approved refund in line with our Terms & Conditions (typically within 14 days and no later than 30 days).
2. Refunds After the 30-Day Period
After the 30-day cooling-off period:
Monthly subscription fees are generally non-refundable once the month has started.
You can still cancel to stop future renewals, but you will keep access until the end of the current paid period and no pro-rated refund is given for that month (except where required by law or in specific “extraordinary” circumstances described in the Terms & Conditions).
3. Pre-Paid Plans and Payment Plans
If you cancel a pre-paid plan or a multi-month payment plan before the end of the period you committed to:
Coachbit may refund the unused portion of the plan,
Minus a reasonable cancellation fee of 30% of the unused period, calculated at the standard monthly subscription rate.
This applies to unused months; it does not affect any months already used.
4. Automatic Renewal & Cancellation Notice
All subscription plans renew automatically at the end of each billing period.
To avoid being charged for the next period, you must cancel at least 72 hours before the end of your current billing period.
If you pay by debit order, a 30-day notice period may apply, as described in the full Terms & Conditions.
You can cancel by emailing [email protected]. You will retain access to the service until the end of your current paid period.
5. Refund Processing Time
Once a refund is approved, Coachbit will process it back to your original payment method.
Refunds are typically processed within 14 days of agreement and no later than 30 days, in line with our Terms & Conditions.
Full Terms & Conditions
For the full legal wording of our refund, cancellation, and billing policies, please refer to: https://coachbit.com/terms-and-conditions