We understand that things come up—whether it’s illness, school projects, family trips, or other commitments. If your child needs to miss a short period of coaching (1–2 weeks), here’s what to expect:
✅ No need to pause your subscription
If your child is away from coaching for just a week or two:
Your billing will continue as usual.
There’s no need to pause or make changes to your subscription.
You or your child can simply let the coach know about the break so they’re aware and won’t expect check-ins during that time.
❓What happens during the missed week?
Your coach will pause sending daily steps during the break.
They’ll resume coaching as soon as your child is ready to return.
There’s no penalty or disruption to their overall progress—just a short pause in engagement.
⏸️Need a longer break?
If you anticipate your child being away for 30 days or more, we recommend pausing your subscription. This:
Stops all coaching and communication during the break.
Pauses your billing for the chosen period (30/60 days).
Ensures a smooth restart when your child is ready to return.
Need help or have questions?
We’re always here to support you and your child—whether they’re actively coaching or just taking a short break. If you’re unsure what option is best, feel free to reach out to our team at any time.